Use MobEntServ to provide interactive information services for your customers

We can help you setup any type of interactive information service that uses text as the main communication.

The MobEntServ suite of products can easily be added as a component of any communication strategy you may currently have through a call center. Currently you may only be able to offer customers, direct mail, email and telemarketing, why not add text messaging or instant messaging through live operators?

We will work with you to determine the best offering for you. All services are branded with your brand so your customers know you as the service operator.

What can you do with our services?

You can deliver information services to your customers, i.e our operators can be trained on any FAQs. If you have an overflow of calls into a call center you can start to offer customer support services through SMS. In a new product launch, customers can text and get information on products/services with out having to go through a call center.

You can set up chat sites with company personas so that there is consistency in the conversations that you customers are having with the company.

What is unique about the MobEntServ is that we can develop a service that suits your needs. We have live operators to respond to campaign queries. Our customer service element is designed to build loyalty with your customers. The aim is to create a personalised relationship to keeping them connected to you and retain their business.

You do not have to handle any of the operational execution.

We have global operations to handle all time zones, we provide full reporting on your service and response to your campaigns.

For example if you are pitching the awareness of a new product launch, people can register to get updates on release dates, product features, competitions. We can customise a communication campaign for an interactive experience which promotes user participation and engagement. You can create personas to bring familiarity to repeat users. The same persona will be available to users so that they can follow on a thread of conversation from a previous chat. It can be used to create viral campaigns that increase the success of your product launch.

What is the benefit and value?

Our services are fully managed so you only pay for what you need, with no exposure to upgrade, maintenance cost and technology shifts in IT infrastructure.