Use MobEntServ to provide interactive information services for your customers.

We can help you setup any type of interactive information service that uses text as the main communication.

The MobEntServ suite of products can easily be added as a component of any communication strategy you may currently have through a Call Center. Currently you may only be able to offer customers direct mail, email and telemarketing, why not add text messaging or instant messaging through Live Operators?

We will work with you to determine the best offering for you. All services are labeled with your brand so your customers know you as the service operator.

What can you do with our services?

You can deliver information services to your customers. Our operators can be trained on any FAQs. If you have an overflow of calls into a call center you can start to offer customer support services through SMS. In a new product launch, customers can text and get information on products/services without having to go through a Call Center.

You can set up chat sites with company personas so that there is consistency in the conversations that you customers are having with the company.

What is unique about MobEntServ?

We can develop a service that suits your company needs. We have live operators to respond to campaign queries. Our customer service element is designed to build loyalty with your customers. The aim is to create a personalised relationship your company and your customers to ensure 100% customer retention.

 You do not have to handle any of the operational execution. We have global operations to handle all time zones and we provide full reporting on your service and response to your campaigns.

Sample Campaign for a Product Launch:

 Goal

- Create awareness on a new product

 Campaign Description 

-People can register to get updates on release dates, product features and competitions.

-Mobentserv can customise  a communication campaign for an inter active experience which promotes user participation and engagement.

-Company personas can be created to bring familiarity to repeat users. It could also be used to create viral campaigns to increase the success of the product launch.

What is the benefit and value?

Our services are fully managed so you only pay for what you need, with no exposure to upgrade, maintenance cost and technology shifts in IT infrastructure.